• Can I pay in installments?

Yes. We accept installment payments with Bonus, World, Maximum, CardFinans, Paraf, Axess, and Advantage credit cards.

If your bank supports installment payments, you will be able to view the available installment options after entering your card details during checkout.

For more information, please visit our Payment Methods page.

What is the shipping cost?

Shipping is free on all domestic orders.

When will my order arrive?

Orders are dispatched within 2 business days at the latest.

After dispatch, estimated delivery times are:

• 
  Istanbul: 1–2 business days
  
• 
  Outside Istanbul: 1–3 business days
  

I would like to receive my order on the same day.

We offer same-day delivery within Istanbul.

Orders placed with the Same-Day Delivery option before 4:30 PM on weekdays are delivered to your address on the same day.

Orders placed after 4:30 PM or during the weekend will be delivered on the next business day.

What is the cost of returns or exchanges?

All returns and exchanges are completely free of charge.

How many days do I have to return or exchange my order?

You may return or exchange your order free of charge within 14 days from the delivery date.

How can I return my order?

To request a return or exchange, you can contact us by email at irtibat@hatira.com or call us at +90 850 305 60 96.

For more information about returns and exchanges, please visit our Returns & Exchanges page