Heritage Carpets is committed to protecting the privacy and personal data of its customers and website visitors.

1. Information We Collect

We may collect the following information:

• Full name
  
• Email address
  
• Phone number
  
• Billing and shipping addresses
  
• Order details
  
• Payment-related information
  
• IP address
  
• Device and browser information
  

2. How We Use Your Information

Your personal information may be used for the following purposes:

• Processing and fulfilling orders;
  
• Providing customer support;
  
• Managing returns and refunds;
  
• Improving website functionality and user experience;
  
• Complying with legal obligations;
  
• Sending promotional communications where consent has been provided.
  

3. Cookies

Our website uses cookies and similar technologies to improve user experience and analyze website performance.

Cookies may be used to:

• Remember user preferences;
  
• Monitor website traffic and usage;
  
• Improve site functionality;
  
• Deliver relevant marketing content.
  

You may disable cookies through your browser settings; however, certain features of the website may not function properly.

4. Third-Party Services

We may share limited information with trusted third-party service providers necessary for operating our business, including:

• Shopify
  
• Payment processors
  
• Shipping and logistics providers
  
• Google Analytics
  
• Google Ads
  
• Meta (Facebook & Instagram)
  
• Klaviyo

These providers only receive information necessary to perform their services.

5. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, loss, or destruction.

6. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal data;
  
• Request correction of inaccurate information;
  
• Request deletion of your personal data;
  
• Object to certain processing activities;
  
• Withdraw consent where applicable.
  

To exercise your rights, please contact:

Email:

7. International Data Transfers

As part of our business operations, your information may be processed or stored in countries outside your country of residence. We take reasonable steps to ensure that such transfers comply with applicable data protection laws.

8. Policy Updates

Heritage Carpets reserves the right to update this Privacy Policy at any time. Any changes will become effective upon publication on this website.

9. Contact Information

If you have any questions regarding this Privacy Policy or our data practices, please contact us at:

Heritage Carpets

Email:

Website:

Phone: