At Heritage Carpets, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange under the conditions outlined below.

1. Right of Withdrawal

Customers have the right to withdraw from their purchase within 14 days of receiving the product without providing any reason and without incurring any penalty.

2. Return Conditions

To be eligible for a return, the product must:

• Be unused and in its original condition;
  
• Be returned in its original packaging;
  
• Include all accessories, documentation, and accompanying materials;
  
• Be free from damage caused after delivery.
  

Products made to order, customized products, or products manufactured according to the customer's specifications may not be eligible for return.

3. Return Process

To initiate a return, please contact us through the following channels:

Email:

Phone:

Once your return request has been approved, detailed return instructions will be provided.

4. Refunds

Upon receipt and inspection of the returned product, approved refunds will be processed within 14 days using the original payment method.

5. Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 7 days of delivery. We will evaluate the issue and provide an appropriate solution.

6. Exchanges

Exchanges may be available depending on product availability. Please contact our customer support team for assistance.